Payment, Withdrawals & Invoices

Promo codes

If you receive a promo code, you can apply it during the checkout process and receive a discount. Learn all about promo codes, why you may be having a problem applying yours to an order, and how to ensure that you apply it correctly. 


To apply a promo code:

  1. Find the Gig you want to purchase > Proceed To Order
  2. Customize your order > Proceed to Payment
  3. In the Summary section > Enter Promo Code > Apply > Place Your Order

 

Promo code not applied?

Promo codes have to be input manually on the checkout page. Once you input the promo code you need to click Apply.
If this is not done, the promo code will not be applied to the purchase. If you did this and it still not reflecting, remember that:

  • Promo codes can’t be applied to orders that have already been created.
  • Promo codes can only be used when a buyer makes use of their external payment provider.  

You can learn more about promo codes, terms, and conditions in Fiverr’s Payment Terms. 

 

Promo code giving you an “Invalid” error?

Individual promo codes have unique and various terms and conditions that have to be met in order for the promo code to be applied effectively. Among these terms, notice that some codes:

  • Have an expiry date
  • Can only be used on certain types of orders, Ex. orders from PRO sellers
  • Need the order to cost a certain amount, Ex. $10 off when the purchase is for $50, and above

 

Applying a promo code to an ongoing order

Currently, it’s not possible to apply a discount code to an ongoing order. Promo codes have to be added on the payment page, before completing the payment.

Payment: Save and remove your payment method

Save your preferred method of payment for an easier and faster checkout when purchasing on Fiverr. You can save your credit or debit card, or your PayPal account as your preferred method of payment. To see how to set up your preferred method, see the instructions below.

 

1.Credit Card
2.PayPal
3.PayPal mobile
4.Removing a payment method

 

Credit Card

Save your card details:

  1. On the Review & Pay page > Credit & Debit Cards
  2. Mark the Remember Card checkbox
  3. Complete the required card details
  4. Click Make Payment

Your card details will now be saved for the next purchase!

To pay with your saved card:

  1. On the Review & Pay page > Credit & Debit Cards
  2. Click Place Your Order

 

PayPal

To connect your PayPal account:

  1. On the Review & Pay page > PayPal
  2. Mark the Remember me for fast checkout checkbox
  3. Click Continue

Thereafter, you will be redirected to PayPal. Be sure to follow the instructions and, once your payment is approved, your PayPal account will be connected.

 

 

To pay with your connected PayPal account:

  1. On the payment page > Place Your Order
  2. PayPal account will be charged with no login required

 

PayPal mobile 

Android

  1. Notice the 3 dashes on the top left
  2. Click Settings > Payment Options
Screen_Shot_2022-01-18_at_12.27.37.png

 

Removing a saved payment method

Note: Fiver Business admins can add/remove cards in the admin section. 

Remove your saved card details:

  1. Log in > Profile picture
  2. Settings > Billing information
  3. Credit Card for Payments > Remove

Remove your PayPal account from your saved payment methods:

  1. Log in > Profile picture
  2. Settings > Billing information
  3. PayPal for Payments > Remove

Fiverr has a number of available payment methods. Payment methods are dependent on the type of device being used, your country of residence, and regulatory permissions. To see which methods are applicable to you, see the list below. We’ll also cover more about using your Fiverr balance, and when you can apply it to an order. 

visa.pngmaster_card.pngdiscover_card.pngdiners_club.pngpaypal_2.pngapple_pay.pngGpay.jpeggiro_pay.jpegideal.pngsofort.jpeg


If you are experiencing payment issues, learn more with Payment issues.

 

 

Payment methods:

Credit/Debit Card 

Make purchases using any major credit/debit card.

 

PayPal

You can pay with PayPal. You also have the option to connect your PayPal account with your Fiverr account for a faster check-out. 
Note: PayPal is not available for use in all countries. See the list of countries that accept PayPal. 

 

Apple Pay

If you’re using Fiverr’s iOS mobile app, you can make purchases using Apple Pay.
This is restricted to the countries where this feature is available. See the list of countries where it’s available.

 

Google Pay

If you’re using Fiverr’s Android mobile app, you can make purchases using Google Pay.
This is restricted to the countries where this feature is available. See the list of countries whereby it is available. 

 

Wire Transfer

Electronic payment services for transferring funds by wire are accepted.
Ex. SWIFT, the Federal Reserve Wire Network, or the Clearing House Interbank Payments System.
This payment method is only available to Fiverr Business clients.

 

iDEAL

iDEAL is an online banking payment method in the Netherlands that allows users to make payments using direct online transfers from their bank account.

 

GiroPay

GiroPay is an online banking payment method in Germany that allows users to make payments using direct online transfers from their bank accounts. 

 

Sofort

Sofort banking is a real-time bank transfer payment method that users based in Austria, Belgium, and Germany can use to transfer funds directly to merchants from their bank accounts.

 

Boleto

This payment method is available in Brazil, enabling offline cash payment for online services.

 

OXXO

This voucher-based payment method is available in Mexico, enabling offline cash payment for online services.

 

Note: We currently do not accept crypto as a payment method.

 
 

Using your Fiverr Balance

If you have funds in your account balance, they will be automatically applied to your next purchase. If the purchase is for a higher amount than what you have available in your balance, you can use another source of payment to complete the purchase.

On the checkout page, you will see the total amount due, how much you have available on your personal balance, and if the purchase is for more, how much needs to be paid for with another payment source (PayPal or Credit card).

Note: If you’re making a purchase as a member of a team account, you won’t be able to use a second payment source. In these cases, if the purchase is larger than the amount in your balance, you may only use one payment source.
 

 

FAQs

1. Why is my preferred payment method not available?
The payment providers you see on the checkout page are those available to you depending on your country of residence.  We are limited by the list of countries where our third-party payment providers offer services.

Note: We are constantly adding new payment methods so stay tuned for updates.

2. How do I make a cash deposit to my account?
At this time, we don’t have the option for buyers to load funds into their Fiverr balance. The reason why some accounts have an available balance is that they have earned revenues, they have refunds from canceled orders or funds added by Fiverr as credits.

 

3. Will my credit card be removed after a certain period of time?
If your payment method is not being used consistently, our system will remove it. This is an automated process where we will remove the payment method if it isn’t used for over 4 months.


Note: Cash deposits can be made on Fiverr Business accounts.

If you are still experiencing payment issues, see Payment issues

 

Getting paid: Withdrawing your earnings

High_5.png

Disclaimer: The new Earnings page and updates have currently been released to some sellers, and will be available to all sellers soon.
 

Quick links

How it works
Add or change your withdrawal method
Withdraw your earnings
Withdraw funds in your local currency
The new Withdraw Balance button
FAQs

 

How it works

When buyers make orders, they pay Fiverr. Once that order is completed, 80% of the funds are assigned to your account.
The funds remain under a “pending” status for a 14-day clearing period. This timeline is for financial processing and buyer satisfaction guarantee.
When the funds are marked as “cleared,” they are available for withdrawal.

Please note:
Top-Rated Sellers (TRS), Seller Plus sellers and PRO sellers have a 7-day clearing period.
 
Remember: All withdrawal options are subject to availability based on the seller’s country. For example, PayPal is not available in Pakistan or Bangladesh, and there are no Revenue Card options for sellers based in India or Russia. 
 

Add or change your withdrawal method

To add or change your withdrawal method:

  1. Log in > Selling menu > Earnings.
    If you have funds available in the Available for Withdrawal balance, use 1 of the 3 possible options to withdraw your funds:
  2. Select the option that you’d like to use by clicking on it. Follow the instructions to set up the withdrawal method, and make your first withdrawal.

 

Withdraw your earnings

You will only see the option to withdraw if you have money available in your balance.

  1. Log in > Selling menu > Earnings.
  2. Click Available for Withdrawal balance > Different options to withdraw funds:
    PayPal, Fiverr Revenue Card, Bank Transfer, and Direct Deposit

 

Withdraw funds in your local currency

 You can withdraw revenue in:

  • USD ($)
  • Euro (€)
  • British Pound (£)
  • Australian Dollar (A$)
  • Canadian Dollar (C$)
  • Israeli Shekel (₪)

 

Currency considerations

Currency conversion fees apply and additional charges may be added by your bank or payment provider.

If you withdraw in a currency other than US$, you’ll be asked to confirm the withdrawal currency and amount. This amount includes the conversion fees and, as a result, the amount may appear to be less. This is because it’s the exact amount sent to your withdrawal account (non-US$)—after the conversion fees have been applied.

If you don’t want to withdraw in your local currency, you can update your currency from Settings via the confirmation window.

If you currently receive funds in US$—to the Fiverr Revenue Card or to your Payoneer Account—and would now like to receive funds in EUR, GBP, AUD, CAD, or ILS, you’ll need to register again—instead of connecting your payout method. 

 

The new Withdraw Balance button

Disclaimer: The new Earnings page has currently been released to some sellers, and will be available to all sellers soon.


The Withdraw Balance button can be accessed on the new Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it. 

 

Available_Funds_-_Withdraw_Balance.png


When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.

 

Withdraw_Balance_02.png


Withdraw_Balance_03.png

 

 

FAQs

1. When I set to use my local currency, my revenues don’t update. Why?
All Fiverr Balances are derived from the US Dollar value, including your revenues. Although you may see your overall account balance (next to your Profile Picture) in your local currency, your Revenues page will always show the US Dollar amount, since the only currency within the Fiverr system is US Dollars.

Remember: When viewing or withdrawing in your local currency, you may see daily changes due to exchange rate fluctuations and conversion fees. You always have the option to withdraw in US$.

2. What can I do if my withdrawals are failing?
If you are withdrawing to PayPal, remember that some regions are limited from receiving payments to PayPal accounts. Contact PayPal to check if your account can accept funds from Fiverr or whether your PayPal account has any limitations. Also, make sure that your account is verified with PayPal.
Once you have resolved this with PayPal, contact us again, and we will look into this further for you.

Please note:
Withdrawals are final and can’t be undone. We will not be able to refund or change this process once it has begun.

3. My withdrawal was refunded… where are my funds?
All withdrawals are final and cannot be undone. If the funds were already refunded, we recommend reaching out to our Customer Support to look into the status of your funds.

Direct deposits

Note: Direct deposits are only available to sellers who live in the U.S. If you’re a seller with a US bank account but live outside the US, direct deposit is not available to you. All direct deposits are powered by Payoneer.

 

Making a direct deposit

  1. Log in > Earnings 
  2. Under “Withdraw” > Bank Transfer
  3. Verification pop-up > Choose your preferred method (SMS/Call)
  4. Redirect to email > Click on the link received
  5. Payoneer landing page opens > Get Started
  6. Complete the Payoneer account setup process, and if you have an existing account, connect it

Deposit details

You will be charged $1 per withdrawal made, and the minimum withdrawal amount is $10.
Note: You can’t use Fiverr’s Revenue Card and Direct Deposit at the same time. Learn more with bank transfers.

 

FAQ

Note: Applies to credit card and bank transfers.

  1. Where can I view my payment & transaction history?
    Payoneer’s Activity menu stores all this information.  Watch this tutorial to learn more. 
  2. How can I withdraw funds to my bank account?
    Withdraw your funds and manage your withdrawal methods from the Earnings page. Watch this tutorial to learn more. 
  3. Where can I view reports of my payment status?
    Find this info in Payoneer’s Transactions menu—under Activity. See this tutorial for more.
  4. How do I obtain an official statement of transfer from Payoneer?
    Contact Payoneer’s customer care. For more information, see this tutorial.

Early Payout

Early_payout_-_intro_image.png


Early Payout provides eligible sellers with the option to make their earnings available for withdrawal, prior to the safety clearance period being over. The Early Payout feature aims to help sellers improve their cash flow.

Please note: Early Payout is only available to selected sellers.

 

Quick links

How it works
The new Early Payout icon
FAQs

 

How it works

  1. On the Earnings page, you can see your clearing funds in the activities table. Next to relevant orders, you will notice the Early Payout button.

    EP1.png
  2. Click on Early Payout to see the fee that will be charged for the action.

  3. Click Get Paid Now, and the funds will become available for withdrawal.

    EA2.png

 

The new Early Payout icon

Disclaimer: The new Earnings page has currently been released to some sellers, and will be available to all sellers soon.


The Early Payout option can be accessed on the new Earnings page. There you will see the Early Payout icon next to your clearing payments in the Activities Table, (if you are eligible). 

To access the Early Payout option on the new Earnings page:

  1. In the table, you will see the fee that will be charged for the action.
    To start the process, click the Early Payout icon for the order you’d like to get paid for.

    Early_Payout_-_Table.png

  2. When you click Get paid now, the funds will become available for withdrawal. Closing the pop-up will take you back to the table.

    Early_Payout_message.png

 

FAQs

1. What are the eligibility criteria required for Early Payout?
Eligibility is determined based on your sales and performance history, quality measures, and compliance with Fiverr’s Terms of Service and Community Standards. Your eligibility is automatically defined and can change on a daily basis.

Please note: Currently, Early Payout is not available to everyone, and we are not accepting requests at the moment.


2. What are the fees?
The standard fee is 1%. 

3. Why don’t I have Early Payout option for all my orders? 
Auto-complete orders cannot be cleared with Early Payout.

4. How does Early Payout affect my withdrawals?
The feature only clears your earnings at an earlier stage. The actual withdrawal still needs to be completed through the standard withdrawal process. 

 

 

 

Cash Advance

Cash_advance_-_intro_image.png

 

Cash Advance gives our selected sellers the option to receive an on-the-spot cash advance to grow their business. The advance is immediately deposited into their Fiverr Balance and is available for withdrawal.

There is no pressure to pay the Cash Advance, especially since no interest is charged. The way you pay it back is with your future earnings—for every sale you make as a Fiverr seller, 40% of your Fiverr earnings is used to pay the Cash Advance in full. When you don’t have earnings, you don’t pay the Cash Advance.

 

Quick links

How it works
The new Cash Advance tab
FAQs

 

How it works

Fiverr Cash Advance is only available to selected sellers.

  1. On the Earnings web page, you are redirected to an information popup.Cash_Advance_.png

    Please Note: If you want to decide later, click Not Now. To return to the Cash Advance option, go to your Earnings page and click Get Cash Advance.

  2. Select your preferred amount for a cash advance from the drop-down list and click Continue.

  3. On the Fiverr Cash Advance Terms page:
    1. Review the Cash Advance amounts to see the amount of the Cash Advance itself, along with the amount to be paid (from your future earnings).

    2. Read the Fiverr Cash Advance Terms and select the checkbox to confirm your agreement
      Please note: You are required to scroll all the way down and read all the content before you can select the checkbox.

    3. Enter your full name, not your Fiverr username, as your signature. Your signature means you will stand by the terms of the agreement.

    4. Click Get Cash Now
      Please note: When the Cash Advance process is successfully completed, you’ll receive an e-mail that confirms and summarizes your Cash Advance and includes a copy of the terms.

  4. You are now redirected to the Earnings page where you can click View Cash Advance to get the following information: 
    • Cash advance
      The amount added to your available balance to use or withdraw.

    • Amount to pay
      The total amount you will pay for the cash advance.

    • Paid to date
      The total amount you have paid, to date, on your cash advance.

    • Amount due
      The total amount that still needs to be paid on your cash advance.

Please note: If you have an active Cash Advance—meaning that you are still paying it back—you cannot take another. Once you have paid off and returned the full amount of the Cash Advance, then you can take out another (as long as you’re still eligible for one).

  •  

 

The new Cash Advance tab

Disclaimer: The new Earnings page has currently been released to some sellers, and will be available to all sellers soon.


Here is how the new Cash Advance works:

  1.  On the Earnings page, you’ll see a Cash Advance tab next to the Overview.

    Cash_Advance_Tab.png

    Please note: If you want to decide later, you can just go back to the Overview tab.

  2. Select your preferred amount for a cash advance from the drop-down list and click Continue.

  3.  On the Fiverr Cash Advance Terms page:
    • Review the cash advance amounts to see the amount of the cash advance alongside the amount to be paid from your future earnings.

    • Read the Fiverr Cash Advance Terms and select the checkbox to confirm your agreement.

      Please note:
      You are required to scroll all the way down and read all the content before you can select the checkbox.

  4. Enter your full name (not your Fiverr username) as your signature. Your signature means you will stand by the terms of the agreement.

  5. Click Get Cash Now.

    Please note: When the cash advance process is successfully completed, you will receive an email that confirms and summarizes your cash advance. The e-mail will also include a copy of the terms.

  6. After you receive the Cash Advance, you’ll see the following information in the Cash Advance tab: 

    • Cash advance
      The amount added to your available balance to use or withdraw.

    • Amount to pay
      The amount you’ll pay for the Cash Advance. 

    • Paid to date
      The amount you’ve paid so far for your Cash Advance.

    • Amount left to pay
      The amount you still have left to pay back for your Cash Advance.

Please note: If you have an active Cash Advance—meaning that you are still paying it back—you cannot take another. Once you have paid off and returned the full amount of the Cash Advance, then you can take out another (as long as you’re still eligible for one).


  •  

FAQs

The Fiverr Cash Advance aims to help sellers grow their business—even when they’re short on cash.

1. What are the eligibility criteria required for Fiverr Cash Advance?

Eligibility criteria are automatically defined and are subject to change. Your eligibility can change, as it is based on your sales and performance history. 

Please note: Cash Advance is not currently available to everyone and, at the moment, we are not accepting requests.


2. How much can I receive as a cash advance?

The amount varies per seller and is based on individual sales and performance history.


3. What is the difference between “Cash Advance” and “Amount to Pay”? 

Cash Advance is the amount added to your available balance to use or withdraw.

Amount to Pay is the amount you’ll pay for the Cash Advance. 

No interest is charged on the cash advance. The total amount to pay is paid to Fiverr from your future earnings. When you don’t have earnings, you don’t pay the Cash Advance.


4. How do I pay for the Fiverr Cash Advance?

There is no pressure to pay the cash advance and you pay with your future earnings—and only when you earn. For every sale you make as a Fiverr seller, 40% of your Fiverr earnings is used to pay the Cash Advance in full.

Example: You completed an order for $10.
See the Cash Advance breakdown below:

Item

$ (USD)

Order amount

10.00

Standard Fiverr commission

-2.00

Net income

8.00

Cash Advance payment
(40% of the pre-tax value on $8.00)

-3.20

Amount available for withdrawal

4.80

 

Withdrawal methods 

Disclaimer: Fiverr’s Terms of Service require that all users be at least 18 years of age and of legal age to form a binding contract. Users under 18 and at least 13 years of age are permitted to use the site only through an account owned by their parent or legal guardian with their appropriate permission. Users under the age of 13 are not permitted to use the site.

 

 

Quick links

PayPal
Payoneer
Fiverr Revenue Card: Powered by Payoneer
Bank Transfer: Powered by Payoneer
Direct Deposit: Powered by Payoneer
Withdrawing on the new Earnings page
FAQs

 

PayPal

If you set up your account with PayPal:
  1. Under Withdraw > PayPal Account.
  2. A notification will appear to let you know that the withdrawal process has started.
  3. You’ll also receive an email. Click the link in the email to continue the withdrawal process.
    Please note: The email is sent to the email associated with your PayPal account.

 

If you don’t have a PayPal account associated with your Fiverr account, you’ll need to set one up.

Learn more on how to set up or change your PayPal account for withdrawals with PayPal.

 

Fees

The minimum withdrawal amount is $1 (USD).
Your payment processor may apply extra fees, and transfers may take up to 1 business day.

For non-USD withdrawals, currency conversion fees will be included.

 

Payoneer 

Payoneer works with a Fiverr Revenue Card or Bank Transfer/ Direct Deposit.

You can make a withdrawal once every 24 hours. The maximum daily withdrawal amount is $5,000 (USD), and you can withdraw anything below in full.

Please note: The availability of these services depends on the withdrawal provider’s coverage. 

 

Fees

Your payment processor may apply extra fees, and transfers may take up to 1 business day.

For non-USD withdrawals, currency conversion fees are included. Your payment processor may apply extra fees, and transfers may take up to 1 business day.

If you withdraw in a non-USD currency, you’ll be asked to confirm the withdrawal currency and amount.

This amount includes the conversion fees and, as a result, the amount may appear to be less. This is because it’s the exact amount sent to your withdrawal account (non-US$)—after the conversion fees have been applied.

If you don’t want to withdraw in your local currency, you can update your currency from Settings, through the confirmation window.

Learn more with Getting paid: Withdrawing your earnings.

 

Fiverr Revenue Card: Powered by Payoneer

If you set up your account with a Fiverr Revenue Card:

  1. Under Withdraw > Fiverr Revenue Card.
  2. A notification will appear to let you know that the withdrawal process has started.
  3. Decide whether you want the funds put in your card within 2 hours, or 2 days.
    The option to choose is available through your Payoneer dashboard.
    Learn more about Fiverr & Payoneer with Pricing and Fees.

    Amount of time to receive fundsFee to withdraw
    2 hours$3
    2 days$1

Please Note: The Fiverr Revenue Card is not available in Russia and India.

 

Fees

Your payment processor may apply extra fees, and transfers may take up to 7 business days.

Learn more about how to set up or change your Fiverr Revenue Card.

Remember: You can’t use the Fiverr Revenue Card and Direct Deposit simultaneously. 


Bank Transfer: Powered by Payoneer

To get paid directly to your bank account, and in your local currency: 

  1. Click Bank Transfer.
  2. You’ll get a notification that lets you know that the registration process has started.
  3. You will also receive an e-mail. Click the link in the e-mail to continue the process.
  4. The e-mail link takes you to a landing page > Get Started > Continue with the registration process through Payoneer’s website.

 

Fees

Your payment processor may apply extra fees, and transfers may take up to 7 business days. 

For non-USD currency, currency conversion fees are included. Your payment processor may apply extra fees, and transfers may take up to 7 business days.

Learn more about how to set up or change your bank transfer


Remember: Every country has a standard number of acceptable business days to issue payments.
For payments in your local currency, allow for 1-3 business days.
If you requested to receive USD (wire) and you are outside of the US, allow for 5-7 business days. 

 

Direct Deposit: Powered by Payoneer

  1. Click Direct Deposit.
  2. Get a notification that lets you know that the registration process has started.
  3. You will also receive an email. Click the link in the email to continue the process
  4. The email link takes you to a landing page. Click Get Started > Continue with the registration process through Payoneer’s website.

Please note: Only available to sellers in the U.S.

 

Fees

Your payment processor may apply extra fees, and transfers may take up to 7 business days.

Remember: You can’t use the Fiverr Revenue Card and Direct Deposit simultaneously. 

 

Withdrawing on the new Earnings page

Disclaimer: The new Earnings page and updates have currently been released to some sellers, and will be available to all sellers soon.

 

The Withdraw Balance button can be accessed on the new Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it. 

 

Available_Funds_-_Withdraw_Balance.png


When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.

Click Confirm & Withdraw once you’ve selected your method, reviewed your details, and are ready to withdraw.


Withdraw_Balance_02.png


Withdraw_Balance_03.png

 

FAQs

Payoneer withdrawal methods – Tutorials for standard transactions

Note: This applies to credit card and bank transfers.

 

1. Where can I view my payment & transaction history?
Payoneer’s Activity menu stores all this information. Watch this tutorial to learn more. 

2. How can I withdraw funds to my bank account?
Withdraw your funds and manage your withdrawal methods from the Earnings page. Watch this tutorial to learn more. 

3. Where can I view reports of my payment status?
Find this info in Payoneer’s Transactions menu, under Activity. See this tutorial for more.

4. How do I obtain an official statement of transfer from Payoneer?
Contact Payoneer’s customer care. For more information, see this tutorial.

Fiverr Revenue Card

 
Disclaimer: Fiverr has removed the ability to create a new Fiverr Revenue Card. However, if you already have one, you can continue to use it.
 
The Fiverr Revenue Card enables you to withdraw funds into the palm of your hand anywhere you go—and is available worldwide.
Supported through Payoneer and powered by MasterCard, you can withdraw available funds on your Revenues page from the Sales dashboard.

You will be able to withdraw the funds 14 days after an order is marked as completed, with Top Rated Sellers being able to withdraw after 7 days. The minimum withdrawal is $30.
 
While the Fiverr Revenue Card is available worldwide, there are 2 exceptions—India and Russia.
Fiverr does not charge any fees for this card—this is done by MasterCard.

Please note:
Your payment processor may apply extra fees, and transfers may take up to 7 business days. You can review all fees associated with the card. 
 
 

Set up your Fiverr Revenue Card

  1. Once logged in, from the Selling menu, click Earnings. If you have money available in the Available for Withdrawal area, then you have various options to withdraw funds.

  2. In the WITHDRAW area, click Fiverr Revenue Card.
    A notification appears asking you to check your email for further instructions on adding your Payoneer account, which is the Fiverr Revenue Card.
    Note: Once you receive the email, you will need to define your Payoneer account.

  3. To continue with the process of setting up your Payoneer account, click the link in the email. You will be redirected to Fiverr.

  4. Click Get Started. If you set up a security question or phone verification, you will need to confirm to continue. You will be redirected to the Payoneer Prepaid MasterCard website.

  5. Follow the instructions for the prepaid card setup. If you already have a Payoneer Prepaid MasterCard, then to the right of the page, click the Click Here link to connect it to your Fiverr account.

 

Withdrawing on the new Earnings page

Disclaimer: The new Earnings page and updates have currently been released to some sellers, and will be available to all sellers soon.

The Withdraw Balance button can be accessed on the new Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it. 

 

Available_Funds_-_Withdraw_Balance.png


When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.

Select Fiverr Revenue Card, and click Confirm & Withdraw once you’re ready to withdraw.


Withdraw_Balance_02.png


Withdraw_Balance_03.png

 

FAQs

1. How can I update/remove my Fiverr Revenue Card and/or Payoneer account?
To disconnect from my Payoneer account, contact Customer Support.
To update my Payoneer account information please contact Payoneer Support.

Once it has been removed, you can then add a new Payoneer account to your Fiverr account, as you did previously.

2. How can I change my bank details? 
To change your bank details, you will need to reach out to Payoneer Support. Be prepared to provide them with a reason for the requested change along with a bank statement, voided check (readable, high quality, and not cropped), or a screenshot (that should include all bank details and URL), and your online bank account with all the relevant banking details.

Once you provide the needed information and documentation, Payoneer Support will update your bank account details.

3. How can I add special characters to my bank account details?
You may be restricted from inputting special characters (‘.’, ‘*’, ‘/’, ‘#’ etc.) during registration. Should this be the case, please still complete the registration as requested.

Once complete, please contact Payoneer Support, submit a copy of your recent bank statement, and request to update your bank details (without the special characters) so that they match those in the provided document.


4. Where’s my payment?
Delayed payment? No Problem. We’ll get to the bottom of it.
A few things to take into consideration:

  • Was the payment issued?
    If not, please contact Fiverr’s Customer Support for further clarification.

  • Is any additional information required?
    Please check your e-mail in case Payoneer contacted you about additional information needed in order to process your payment or confirm your bank details.

  • Have enough business days passed?
    If not enough time has passed, don’t worry. Keep in mind that every country has a standard amount of acceptable business days that it takes to issue payments.

    Please allow 1-3 business days for payments in local currency or 5-7 business days in case you requested to receive USD (wire), and you are located outside the US.

    However, if you’re still missing a payment, please contact Payoneer Support to ensure your banking details are correct.
    Be prepared to provide them with a bank statement or voided check dated less than three months back.

Bank transfers

Withdraw your cleared earnings to your bank account.
Remember that only available funds can be withdrawn. See how to set up your bank account for withdrawals and how to update your Payoneer account (if relevant to you) below. 
 

Quick links

Set up your bank account for withdrawals
Update your Payoneer account
Withdrawing on the new Earnings page

 

Set up your bank account for withdrawals

To set up your bank account for Bank Transfer withdrawals:

  1. Log in > Click Earnings.
  2. In “WITHDRAW,”, click Bank Transfer.
  3. Verification pop-up > Choose preferred method (SMS/Call).
  4. Redirect to email > Click link received.
  5. Payoneer landing page opens > Get Started.
  6. Complete the Payoneer account setup process, and if you have an existing account, you can connect it.
 

Update your Payoneer account

Please contact our Customer Support to assist you with updating your Payoneer account.
Only after your Payoneer account has been removed, you’ll be able to add a new Payoneer account to your Fiverr account—the same way you previously did.

Withdrawing on the new Earnings page

Disclaimer: The new Earnings page and updates have currently been released to some sellers, and will be available to all sellers soon.

 

The Withdraw Balance button can be accessed on the new Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it. 

 

Available_Funds_-_Withdraw_Balance.png


When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.

Select Bank Transfer, and click Confirm & Withdraw once you’re ready to withdraw.


Withdraw_Balance_02.png


Withdraw_Balance_03.png

PayPal


If you have funds available for withdrawal, you can set up a PayPal account to withdraw your earnings. You will be able to withdraw the funds 14 days after an order is marked as completed, with Top Rated Sellers being able to withdraw after 7 days. See how to set up your account and email details below. 
 

Quick links

 

Set up your PayPal account

  1. Log in > Selling menu > Earnings.

  2. If you have money available in the Available for Withdrawal area, then you have various options to withdraw funds.

  3. In the WITHDRAW area, click PayPal Account.
    A notification will appear—indicating the withdrawal process has started and you will receive an email.
    Please note: Once you receive the email, you will need to define a PayPal account.

  4. To continue with the process of setting up your PayPal account, click the link in the email. You will be redirected to Fiverr.

  5. From the Configure Your PayPal Account page, in the PAYPAL ID (EMAIL ADDRESS) field, enter the email address associated with your PayPal account. Then, re-enter the address in the next field.

  6. Select the I UNDERSTAND AND AGREE checkbox.

  7. Click CONNECT TO PAYPAL.
    A verification email is sent to the PayPal email you added for withdrawals. Please check your email and follow the instructions.
 
 

Change your PayPal email address

You can change the PayPal email address used to withdraw here. Or, you can follow these instructions:
  1. Log in and hover over your Profile Picture and then click Settings > Billing.
  2. In the PAYPAL FOR WITHDRAWALS area, click Change to change the email in your profile associated with PayPal.

 

Withdraw on the new Earnings page

 
Disclaimer: The new Earnings page and updates have currently been released to some sellers, and will be available to all sellers soon.


The Withdraw Balance button can be accessed on the new Earnings page. In the Available Funds tab, you will see the amount available for you to withdraw and the Withdraw Balance button below it. 

 

Available_Funds_-_Withdraw_Balance.png


When you click Withdraw balance, it will take you to the Withdraw Balance page, where you can select to get paid via your preferred method.

Select PayPal Account, and click Confirm & Withdraw once you’re ready to withdraw.


Withdraw_Balance_02.png


Withdraw_Balance_03.png

Chargebacks and seller protection

What is a chargeback?

A chargeback is a form of buyer protection issued by banks. They allow credit cardholders to file complaints relating to services received, and any fraudulent transactions that may have been made without buyer knowledge. A buyer’s credit card company informs Fiverr of the chargeback, and may request:
  • Transaction information
  • Proof of delivery
  • Proof of refund

Important: Fiverr has a specific amount of time to respond to the credit card company with the requested information.

 

Reasons for chargebacks

Fraud

This is when the cardholder reports that they did not make or authorize a transaction. This may happen when a credit card number is used without permission. 
Remember: When using Fiverr, buyers are using a prepaid service, and sometimes aren’t aware of that fact.  
 

Service

The cardholder (the buyer) either did not receive the service, or the service they received was not as described.
 

Use the diagram to understand the dispute process: 

Chargebacks___seller_protection__1_.jpg

Key:

  1. A buyer disputes a charge with their bank 
  2. The bank sends a chargeback to Fiverr, who then holds the disputed amount. For this reason, the order is canceled and the funds are taken from the seller’s (upcoming or cleared) balance. 
  3.  Both buyer and seller get an email notification to let them know of the specific chargeback.
  4. After the chargeback has been reviewed, 1 of 2 scenarios  take place:
    A: You (seller) are held responsible for service-related chargebacks, and the funds are deducted. 
    B: Fiverr protects you from fraudulent chargebacks, and the funds will be added back to your account. This does not affect your order completion rate.
    Note: Seller protection funds (funds credited to you as a seller) can still be removed based on further investigation.

 

Seller responsibility

You are responsible for any service-related chargebacks. In this case, the funds will be deducted from your account. In cases where the service was provided in full and to the buyer’s satisfaction, Fiverr (our Trust and Safety team) will review the issue and help resolve it in your favor.
Keep in mind: We can’t guarantee a resolution in your favor. If the chargeback was resolved in your favor, the funds will be returned to your account and, after 45 days, you’ll be able to withdraw them. It will not affect your order completion rate. 

Invoices

Invoices are created for all purchases made on Fiverr so you can easily track your purchases, cancellations, and deposits. Depending on your country, these invoices can also be used for tax purposes. Manage all of your invoices from your Billing History page. 

Important!

  • An invoice is created after a purchase—its details cannot be changed, so make sure your billing info is up to date.
  • When you pay with Fiverr Credits, an invoice is not issued.

  • You can download invoices from mid-2021 onwards. For earlier invoices, contact Customer Support.

  • At the moment, invoices are not available via the mobile app, only via the Fiverr website.

 

Buyer: An invoice or credit invoice is issued for your orders and order cancellations.
Seller: When you use services like Seller Plus and Promoted Gigs, you will also receive an invoice. 

Learn about: 

Section 1

Types of invoices

Section 2

Invoice Currency 

Section 3

Invoices for Fiverr Business

Section 4

How to get your invoices

Section 5

Why your billing information is important

Section 6To add or update your billing info

 

Types of invoices

Fiverr issues original invoices, credit invoices, and receipts. The information you entered on your billing info page, as well as some document-specific details, will be shown on your invoices. 

By default, all document types include your username and country. If you want to include your full name, company name, complete address, and tax ID, please make sure to add these details to your billing info page.

Invoice

An invoice is issued to a buyer every time a payment is made. So if, for example, you paid for an order, then added some Gig extras, and then added a tip, you will receive 3 invoices – one for each payment. 

Invoice-specifics include:

  • The date the invoice was issued.
  • A clickable order number (link). 
  • The name of the service, the quantity, each unit’s price, and the total amount.
  • The method of payment /s used, for example, Fiverr Balance supplemented with a credit card or PayPal. 
  • A tax disclaimer if relevant. 

 

Credit invoice

A credit invoice is issued to the buyer when an order is canceled.

Note: Funds credited to your Fiverr Balance prior to January 1, 2019, do not have a credit invoice. 

Credit invoice-specifics include:

  • The date the credit invoice was issued.
  • A clickable order number (the link). 
  • The name of the service, the quantity, each unit’s price, and the total amount.
  • A reference to the original invoice number. 

 

Receipt

Note: Receipts for Fiverr Business only.

A receipt is issued when the buyer deposits funds into their account. 

Receipt-specifics include: 

  • The date the receipt was issued.
  • The transfer method used, the date of deposit, and the total amount. 

 

Invoices for Fiverr Business

Fiverr Business users can download original invoices from the Order page starting July 2021. Prior to July 2021, invoices issued can be viewed (not downloaded) from individual order pages.

To add or update your billing info:

  • Log in and go to your profile picture.
  • Click on Administration > Billing information.
  • Update your full name, address, country, and, if relevant, your company name and tax ID. 
  • Mark the checkbox and your invoices will be emailed to you.

Invoice currency

The currency shown on the invoice is the one used to pay for your order. If you change your currency setting, then your new currency selection will now appear on your future invoices. Invoices that have been issued cannot be changed.  

 

To update your currency selection:

  • Log in and go to your profile picture.
  • Click Currency > Update your currency preference.

 

How to get your invoices

Original invoices, issued since mid-2021, can now be downloaded from the Billing History page. Invoices issued before mid-2021 can be viewed (not downloaded) from your individual order pages (from the Details tab).

To view your invoices:

  • Filter or search your invoices 
  • Download your invoices individually 
  • Select and download multiple invoices using the checkboxes > Download a CSV report/ zip of PDF files

 

Invoice downloads

  • Download invoices securely from your Billing history page
  • You can also  download original invoices and credit invoices issued after mid-2021 from your Order page:
    Order page > Select the order for which you require an invoice > Details tab > Download invoice (link)

If you are facing any issues, please contact Customer Support.

Invoices via email

On your billing info page, be sure to mark the checkbox to automatically receive your invoices via email.

Invoices from Customer Support

If your invoice is not available for download, then contact Customer Support. To make the process more efficient, please supply:

  • Your order number/s.
  • Timeframe; e.g., April 2021.

 

Why your billing info is important

Taxes, where relevant, are applied based on your billing information as you pay taxes based on the location you have entered. For example, in the USA taxes are applied per state

 

Country-specific GST exemptions

To avoid paying a Goods & Services Tax (GST) at the time of purchase, update your billing info as follows:

Country

Steps to take

Australia

  • Indicate that you’re registered for GST.
  • Add your Australian Business Number (ABN).

New Zealand

  • Indicate that you’re registered for GST.
  • Add your Kiwi GST number.

 

Israeli tax invoices

Israeli buyers who need tax invoices before 2022, and didn’t get them by email, can contact Customer Support. To make the process more efficient, please supply:

  • Your order number/s.
  • Timeframe; e.g., April 2021.

To add or update your billing info:

  • Go to your Billing info page
  • Update your full name, address, country, and, if relevant, your company name and tax ID 
  • Mark the checkbox and your invoices will be emailed to you

For more information, please see Invoices FAQs. 

Invoice FAQs

1. Do I have to pay a purchase tax on services I buy?

Currently, Fiverr collects taxes from buyers and transfers the taxes to the governments of the countries listed below. If you need invoices for tax purposes, then add your tax ID to your billing info. 

Country

Taxes

Australia

GST

Israel

VAT

Russia

VAT

United Arab Emirates

VAT

USA

Taxes per state

New Zealand

GST

Mexico

VAT

 

2. How do I get an invoice labeled as “original”?

To get an original invoice:   

  • Download invoices from mid-2021 from your Billing history page
  • Get your invoices emailed to you by marking the checkbox at the bottom of your billing info page
  • If you can’t find your invoice, contact Customer Support 

For invoices issued up to mid-2021 (and July 2021 for Fiverr Business) viewed as copies by: 
Order page > Select the order for which you require an invoice> Details tab > View invoice link

 

3. How do I update my billing info for past purchases?

You cannot update your billing info for past purchases. 

 

4. How do I update an invoice with more/less information?

While you can update your billing info before you make a purchase, invoice content cannot be customized.

 

5. How do I get a single file that includes multiple invoices?

If you need multiple invoices, for example, invoices issued over several years, contact Customer Support. They will create separate files where each one will include all the invoices (in PDF format) that are related to a  single period of time (up to one year). Download multiple invoices via your Billing History page. 

 

6. How do I get a single invoice that includes all my purchases?

At this time, it isn’t possible to create a single, consolidated invoice. However, if required, Customer Support can create separate files where each one will include all the invoices (in PDF format) that are related to a  single period of time (as up to one year).

 

7. Can I see my invoices on the mobile app?

Currently, invoices are not available on the mobile app. 

 

India Sellers Tax

To collect, report, and deliver accurate tax information to the relevant Indian tax authorities, Fiverr is required to collect certain data from India-based sellers – as well as from Indian buyers who purchase from Indian sellers. 

All Indian sellers and buyers will be required to report this data. Their billing information will then be updated accordingly. Sellers who fail to complete this information, within 30 days from receiving the first notification, will either have their Gigs frozen or will not be able to publish their Gigs. 
Note: Any questions you may have with regards to completing the form, and the specific options that apply to you, must be clarified with your tax advisor.

 

India sellers tax is based on the following taxes/components:

 

Rate

Applies to:

Requires Data From:

GST / TCS

1% of the total transaction price

Sellers

Sellers and Buyers

Section 194-O

0 to 5% of the total transaction price

Sellers

Sellers 

Promoted Gigs GST

18% of the total transaction price

Promoted Gigs sellers

Sellers 

Notes:
The 18% tax on Promoted Gigs will be applied to future seller payments and will be added to your price per click. You will receive a receipt stating the tax rate and cost of the services. GST on Promoted Gigs will be applied to future seller payments. You will receive a receipt stating the tax rate and cost of the services.

 

TCS under GST 

Sellers will be required to provide Fiverr with data relevant to GST/TCS calculations. The tax will be calculated out of the total cost of the transaction. Once the seller has completed the required GST/TCS data, they will be able to modify it on theirBilling info page.

. After collecting data from the seller, Fiverr will collect data from buyers who purchase from these sellers. The buyer and seller data will enable Fiverr to report the GST/TCS to the relevant Indian tax authorities. 

 

Section 194-O Tax

Data for the Section 194-O tax will be collected as part of GST/TCS data. The tax itself will be calculated separately out of the total cost of the transaction. 

For example, if you sell a service for $100, when required to pay the TCS under GST – it will be $1, and if you are required to pay the TDS under Section 194-O tax – it will be an additional $1 (assuming that you entered your PAN, otherwise, the TDS under Section 194-O will be an additional $5).

 

How to ensure that your Gig is compliant with the documentation required: 

  • Once you provide all the required tax information, you will be able to continue offering your Gigs at Fiverr. 
  • If you are required to provide your billing information for tax calculations, you will see a banner on the top part of the page with a link to your Billing Info page. Here, you can edit your billing information to be able to continue offering your Gigs at Fiverr.
  • Once you have completed the required billing information, you will not be required to deliver any additional information in order to continue selling your Gigs on Fiverr.

india_seller_tax.png

 

FAQs 

1. What do I need to do to be exempt from tax deduction under 194-O?

Fiverr can’t accept tax exemptions under 194-O. To inquire about tax refunds, please reach out to the Indian tax authorities 

 

2. Will I get a refund for the tax charges made before I entered my billing information? 

Fiverr is not able to refund taxes charged, as they are forwarded to the relevant Indian authorities. As mentioned in the email you received, the deadline to update the tax information was with respect to avoiding your gigs becoming inactive. We deducted taxes according to applicable laws and the information that was available to us at the time the order was made.

 

3. Can you help me determine the taxability of my services? 

We would recommend that you consult with your tax advisor to determine the taxability of your services.

 

4. What info does Fiverr need so I can get my TDS certificate–Form 16A?

You must add your PAN/GSTIN number to your Fiverr billing info page. Once these numbers are added then, going forward, Fiverr will automatically email your TDS certificate (if taxes were deducted from your sales).

 

5. How is the TDS certificate–Form 16A sent to me?

The certificate is emailed to the email address associated with your Fiverr account. 


6. How often does Fiverr send out a TDS certificate–Form 16A?

The certificate is sent on a quarterly basis according to the filing schedule set by the India tax authorities; their schedule is subject to change. 

 

7. Why don’t I get a TDS certificate–Form 16A every quarter?

Fiverr prepares a certificate every financial quarter but only if taxes were deducted from your sales—no tax deductions, then no certificate is issued. 

 

W-9 Collection

Defining a seller on Fiverr as a “US person” (as defined by the IRS) requires W-9 collection. The W-9 form will be collected from all relevant sellers; US tax authorities may request the W-9 and information regarding your activity on Fiverr.

 

In certain circumstances, we may disclose the data in your W-9 form, as well as other information related to your use of Fiverr (such as your earnings on Fiverr), with applicable US tax authorities, or as otherwise required by applicable law. We will not use the information included in the W-9 form for any other purpose.

Screen_Shot_2020-07-21_at_13.22.50.png

We take great care in maintaining the security of the information provided in the W-9 form, including your SSN. We use strict procedures and security features to prevent unauthorized access to the data included in the W-9 form, and the transmission of your data is also protected by SSL encryption. Once you have filled out your W-9 form, we will automatically activate Two-factor Authentication (2FA) on your next login.

Payment_method_settings_-main.png

For more information, please read our Privacy Policy.

 

FAQ

  1. Who has to go through the W-9 process?
    All sellers on Fiverr – both existing and new – will have to declare if they are a US person. If so, they will have to go through the W-9 process. Filling in a W-9 is a legal requirement for US persons.

  2. What happens if I don’t complete the process?
    Sellers that are US persons and fail to complete the W-9 process in 30 days will have their Gigs paused. You will be able to reactivate your Gigs as needed, to allow you to fill in your W-9.

  3. How will sellers be notified?
    Sellers will be notified by email, a top banner notification, and Pin Flash.

  4. Whose responsibility is it to fill in accurate information?
    It is the seller’s responsibility to fill in accurate details and information for their W-9s.

  5. How will the data on the W-9 be used?
    When Fiverr is required under applicable laws, it will send a 1099 form at the end of the year to the applicable tax authorities. For 2021, this applies to US-based sellers who earned at least $20,000 in that year and had at least 200 separate orders. Beginning with tax year 2022, the number-of-transactions threshold (200) is eliminated entirely and the $20,000 gross-payments threshold has been reduced to $600 for third party network transactions.

  6. What should I do if I receive the following message? “Please correct the details entered for Name and EIR as their validation failed”
    The IRS is letting you know that the information that was provided is inaccurate. Please review your documentation and consult with your accountant to ensure that you the form is being filled out correctly. Fiverr is not part of this process, it’s strictly handled by the IRS.

  7. Will this affect my billing address?
    Once a seller submits their W-9, Fiverr will update their billing information. Note that if a seller’s billing address was updated due to W-9 collection, recurring services in Fiverr will have to stop and be re-approved.

  8. Will the income be money earned or money withdrawn?
    It will be money earned. Fiverr considers the money earned at the time the funds have cleared and became available to withdraw. Please consult with your tax professional on the best way to represent funds spent for business purposes.

  9. Is there any chance Fiverr will start to display our legal names anywhere, or is this all internal only?
    In certain circumstances, we may disclose the data in your W-9 form with applicable US tax authorities, or as otherwise required by applicable law. None of this information will be displayed publicly on Fiverr.

  10. When will the forms be sent out?
    Forms will be sent in 2022 for the entire 2021 tax year.

  11. We’ve already filed taxes for years 2018 and 2019, and have already been paying our estimated monthly business taxes for 2020. How will this affect us?
    We suggest that you speak with a tax professional about this question.

  12. The reporting of 1099 revenue looks to begin for tax year 2020. Is that the first year that will be reported, or will previous years, 2019 and before, be sent to IRS as well?
    Forms will be sent in 2021 for the entire 2020 tax year.

  13. With the 200 transactions in mind, is a “tip” considered a separate transaction?
    Any transaction, including tips, is counted toward the 200 transactions. The 1099 will list your total earnings and total tip earnings.

  14. Are the 1099s going to start from the date we sign the W-9s, or at the start of 2020?
    Forms will be sent in 2021 for the entire 2020 tax year.

  15. I am planning on incorporating my business as a Limited Liability Corporation (LLC). How will Fiverr handle the tax documentation. Will the LLC still need to fill out a W-9 and be treated as a 1099 contractor?
    All US persons will be obligated to declare that they are in fact a US person and sign the W-9 form. We suggest speaking to a tax expert to understand the nuances and differences between a freelance contractor and LLC contractor.

  16. As an LLC contractor, will I be able to update my W-9 on file with Fiverr?
    Yes, you will be able to update your W-9 with Fiverr through your Account Settings page.

  17. I already do a 1099 for PayPal. Will I have to do a 1099 for both PayPal and Fiverr for the same funds?
    Fiverr is required under applicable laws to send a 1099 form at the end of the year to the applicable tax authorities. Currently, this applies to US-based sellers who earned at least $20,000 in the said calendar year and had at least 200 separate orders. You will be requested to declare if you are a US person or not, and if so, to fill out the w-9 form. Regarding PayPal, we suggest speaking with a tax professional to understand the process. Please note the changes for 2022. Beginning with tax year 2022, the number-of-transactions threshold (200) is eliminated entirely and the $20,000 gross-payments threshold has been reduced to $600 for third party network transactions.

  18. How do I know that my Form W-9 compliance check was completed?
    If you declared that you were not a “U.S. person,” you’re finished, and no further actions are required on your side.
    If you declared that you were a “U.S. person,” the IRS will review your details, and you’ll be notified if you need to take further action.

  19. How can I reactivate my Gigs if they were paused?
    If your Gigs were paused due to not filling out your W-9, you can reactivate them by completing the W-9 check and filling out the form. This applies if you are a as a “US person” (as defined by the IRS). Once the W-9 check is completed successfully, your Gigs will automatically be reactivated (*).
    *Note that this applies only to Gigs that were paused due to the W-9 check.

Seller taxes

As per our Terms of Service, sellers are responsible for handling their local taxes. However, Fiverr can issue a yearly statement of earnings. An alternative is for sellers to issue invoices to Fiverr in order to declare their earned revenues to their local tax authorities. In this article, learn about how Fiverr manages earnings statements and invoices.  

 

Statement of Earnings

Fiverr can issue a “Statement of Earnings” upon request. 

Note: This document can only be issued for completed years (for example, January – December 2019) and it cannot be issued for shorter periods or for single months (for example, January – June 2020, or just June 2020).

 

Statement of earnings

To download:

  1. Log in > Earnings > Get statement of earnings.
  2. Select the period of time you’d like to download (month and year).
  3. Click Download Statement.

 

Invoices for your Earned Revenues

Fiverr does not issue invoices for sellers, nor do sellers have buyer’s billing information to issue invoices for the purchases made from their Gig.  However, you as a Fiverr seller can issue invoices to Fiverr to report your earned revenues to the tax authorities.

The invoices can be made out using the information below, and they can be sent to our Support Team or they can be mailed to the physical address listed below:

Fiverr International Ltd

8 Eliezar Kaplan st.

TelAviv, Israel 6473409

VAT ID: 558327284

Company Number: 514440874

Withheld Tax File: 917369274+B85

Consol. Business number: 558327284

 

For Sellers located in Israel

Sellers who request a VAT refund from Fiverr must follow these instructions:

Note: Some of the names are written in Hebrew as the documents have local names.

  • You need to issue a tax invoice to Fiverr that includes the VAT and a digital signature. Once it’s ready, please send it to our Support Team.

  • You are also required to submit the following documents:

    • אישור ניכוי מס במקור (approval for withdrawing tax)

    • A copy of a check / an official approval by the bank on the existence of a bank account

    • אישור על ניהול ספרים

Note: These details can be copied via the ticket, and do not need to be original.

  •  
  • In your request to Support, please specify your preferred method for Fiverr to send the VAT, choose from either:

    • Wire transfer

    • PayPal 

Fiverr’s information when issuing an invoice

 פייבר אינטרנשיונל בע”מ ח.פ.514440874

רח׳ קפלן 8, תל אביב

 

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