How do I establish trustworthiness in sellers? Are there any forms of disclosure?

Like yourself, all freelancers must agree to the Gigred Terms of Service upon becoming members of our platform. If you have extra documents that you wish a freelancer to endorse, such as a Non-Disclosure Agreement (NDA), you can send these documents to the freelancer through messages, as attachments, before finalizing your order with them. Freelancers have the responsibility of determining their alignment with your terms and the choice to sign your documents before moving forward. It’s important to note that any supplementary agreements should be in harmony with Gigred’s Terms of Service and should not contradict them.

Are there any precautions I should consider when dealing with sellers before and after I make a purchase?

Generally, our Terms of Service encompass a wide range of aspects, including confidentiality, and Gigred retains payments until the completion of your order. Nevertheless, it’s important to note that we won’t be able to support any problems outside the Gigred platform. To ensure this, we request you refrain from sharing personal contact details and avoid communicating through external channels.

What steps should I take if I encounter problems with a seller while an order is in progress?

If you’re dissatisfied with an ongoing order, there are multiple avenues you can explore. Initially, we suggest addressing the problem directly with the seller, as open communication often proves effective. Additionally, each order page provides a resolution centre to propose a cancellation. And should you require further assistance, our Customer Support team is accessible around the clock. Feel free to contact them with your order specifics, and they will gladly assist.

What steps should I take if I want more from the seller?

If you encounter any problems with a seller after an order is finalized, it’s important to be aware of the 7-day grace period from the completion of the order. Within this timeframe, we can assist in cancelling the order on your behalf. After this period concludes, the seller gains the ability to withdraw payment for the order, and the possibility of cancellation relies on the seller’s cooperation. You can contact our Support Specialists by initiating a support ticket here.

What does the concept of “levels” signify?

Levels serve as an indicator of quality. They reflect the number of orders completed and the quality a freelancer delivers.
Level 1: Requires completion of at least 10 orders on schedule with a minimum rating of 4.7.
Level 2: Requires completion of at least 50 orders on schedule with a minimum rating of 4.7.
Top-Rated Seller: Requires completion of at least 100 orders on schedule with a minimum rating of 4.7 and meets Gigred’s internal quality criteria.