Privacy Policy

Gigred and its associated entities are dedicated to safeguarding the personal data of their users. Kindly review this Privacy Policy (“Policy”) attentively to understand how Gigred Studios Private Limited manages personal data. This Policy elucidates how Gigred handles the personal data of its users and other individuals exploring the Site (“users”) in association with the Site and other services offered by Gigred, as well as the privacy protocols applicable to affiliates, influencers, and other partners.

By accessing or utilizing the Gigred website, the Gigred mobile app, services, and products administered by Gigred that links to this Policy (collectively referred to as the “Site”), as well as by enrolling in a Gigred account or in our affiliate, influencer, or similar program, you acknowledge that you have reviewed and comprehended this Policy. This Policy is subject to occasional revisions; any modifications we make to this Policy will be published on this Site, and we will also undertake any other necessary measures, as mandated by applicable law, including informing you about significant alterations. Please periodically review the Policy for any updates or revisions.

Information We Collect


Information You Provide

When you register on the platform, utilize its features, fill out forms, engage in skills assessments or surveys, subscribe to events or newsletters, collaborate, and/or enroll in our affiliate or influencer programs, we request or otherwise gather your personal information. This includes but is not limited to a valid email address, login credentials, name and username, profile particulars (such as photo, education, occupation, and expertise), physical address or billing details, contact number, date of birth, transaction details, payment information (such as payment method and credit card number), taxpayer data and forms, particulars regarding linked social network accounts, details regarding your listed services, orders, purchases, and transactions, ratings and reviews, and information within user-generated content and files you upload to the Site. Additionally, for identity verification purposes, we may collect identification data (like copies of your government-issued ID, passport, or driver’s license) and biometric information extracted from photos and ID documents you provide for verification, as elaborated further in our Help Center under “Identity Verification.” Furthermore, we gather and process information from your interactions with Gigred, including your contributions to our blogs or forums and your correspondence with other Gigred users.

Information We Collect Automatically

We gather information as you access, explore, view, or otherwise utilize the Site, which includes details about transactions and interactions with other users, your search activity, the pages you visit, browse, and scroll through, as well as your clicks and other interactions on the Site. Additionally, we gather, utilize, and process information concerning such interactions, including geo-location data, IP address, device and connection details, operating system, session duration, language, currency, keyboard settings, browser specifics, web log information, and the URLs of web pages you’ve visited or interacted with before or following platform usage. Furthermore, as delineated below, we collect and process cookies-related information and similar technologies.

Additionally, we have introduced impression reporting to enhance your online experience on Gigred. When you interact with our advertisements, we collect user Global Unique Identifier, HTTP request data such as user agent, IP address, host, URL, country/continent of origin for the request, browser information, and details about the device, operating system, and operating system version.

Information We Receive from Third Parties

We obtain data from third-party vendors and/or other commercially and/or publicly accessible sources, including:

  • Third-party vendors furnish us with data to complement the information we gather about you in compliance with relevant laws. For instance, we obtain fraud and security alerts from service providers to fortify our fraud prevention and risk evaluation endeavors. Additionally, we receive details about you, such as your organization and job title, from enrichment service providers to enrich and tailor your experience and present you with services that pique your interest. We also receive insights from advertising and marketing partners to administer and gauge the effectiveness of our campaigns.
  • If any other third party file a report or complaint regarding you or your actions on Gigred, we might receive details pertaining to the particular report or complaint, and proceed to review and resolve it accordingly.
  • If you incorporate data from third parties into your account or link your account with third-party systems, tools, or products, we will obtain specific information about you based on your permissions with those third parties.


We merge your personal information with data collected automatically or acquired from other entities, employing it for the purposes outlined in this Policy.

Where relevant under applicable laws, all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the legal basis that:

  • You have provided your consent for us to use your personal information for a specific purpose;
  • Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g., to provide you with services that you have purchased);
  • The processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g., fraud prevention) or
  • The processing is necessary to support our legitimate interests as a business (e.g., to improve our services to you), subject to your overriding interests and fundamental rights, and provided it is conducted at all times in a proportionate way.

How Do We Use The Information Collected?

We intend to utilize your personal information for the following objectives:

  • To ensure both quality service and security, operate the Site effectively, meet our commitments to you, and continually enhance and personalize our service. For instance, we employ this data to confirm your identity, establish and manage your account, verify or reset passwords, track your activity, facilitate communication with other members, provide customer support, and occasionally reach out to you. This information aids us in refining our services, assessing our performance, understanding your preferences and behaviors, tailoring our service to suit your needs, and enhancing your overall experience, which may include suggesting Gigs and ranking search results, among other enhancements.
  • To uphold marketplace integrity, prevent fraud, and maintain a secure environment for our marketplace and services. For instance, we employ this data to monitor, track, and deter illegal, fraudulent, and inappropriate activities, ensure content integrity, conduct security investigations and risk assessments, authenticate information provided by users, investigate user reports and complaints, enforce our Terms of Service, and adhere to applicable laws. We employ behavioral analytics to achieve these objectives. In rare instances, if we identify activity that we believe poses a risk to the Gigred marketplace, other users, our community, or third parties, automated processes may restrict or limit your access to Gigred. If you wish to dispute such a decision, please contact us at privacy@gigred.com.
  • To contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
  • To promote and advertise the Platform, our services, and the Gigred marketplace. For example, we employ this information to send direct marketing messages (outlined below), display content that might appeal to you, and organize and facilitate referral programs, contests, or other promotional activities or events.
  • To maintain appropriate business records, comply with lawful requests by public authorities, and comply with applicable laws and regulations.


We will ask for your consent before using information for a purpose other than those set out in this Policy.

Direct marketing:
  • We use your personal information to deliver direct marketing communications regarding Gigred products, services, or promotions that might interest you and our related services. These communications may be transmitted via email, postal mail, SMS, telephone, or targeted online advertisements.
  • We process your personal information for marketing purposes based on our legitimate interest, your consent, or other legal grounds permitted by applicable laws. You have the right to stop direct marketing at any time. This can be done by clicking on the opt-out link in each communication or by emailing optout@gigred.com.
  • We strive to regulate direct marketing to a reasonable and balanced extent and, relying on the information available to us, provide you with communications that we deem may be of interest or relevance to you.

 

This Site is safeguarded by reCAPTCHA. Data collected by reCAPTCHA is subject to Google’s Privacy Policy and Terms of Service. Using Google reCAPTCHA is essential to thwart fraud and misuse of the Site through automated machines. For further details, please refer to Google’s privacy policy.

How Long Do We Keep Personal Information?

We generally adhere to the principle of retaining personal information solely for the duration necessary to fulfill the purpose for which it was obtained. Nonetheless, there may be instances where we need to retain your personal information for extended periods. We will retain personal information for the following purposes:

  • As long as it is necessary and relevant for our operations, e.g., so that we have an accurate record of your dealings with us in the event of any complaints or challenges;
  • In relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms, and take other actions as permitted by law;
  • To comply with statutory or other obligations to which Gigred is subject and
  • If and to the extent necessary, we need it to preserve evidence within the statutes of limitation.

Children

This Platform is accessible to individuals 18 years of age or older and legally eligible to enter into binding contracts. Minors aged under 18 but at least 13 may only use the Gigred under the supervision of a parent or legal guardian who owns the account and has granted appropriate permission. Individuals under 13 are not permitted to access the Platform or Gigred services. We do not knowingly gather personal information from children under 13. Parents and guardians are advised to monitor their children’s online activities. If we become aware of collecting personal information from a child under 13, we will promptly delete it. If you suspect we have information about a child under 13, please contact us at privacy@gigred.com.

Sharing Personal Information with Third Parties

We share your personal information with third parties as detailed below:

  • With other users and Site visitors: Upon registration, your username, country, and activity-related information become public and visible to all Site users. This includes uploaded photos, published portfolios, Gig details, ratings, reviews, and any additional profile information you provide. Additionally, you can participate and publicly post content in forums, blogs, and similar features. Please note that certain details, such as your username, profile information, and uploaded content, will be displayed publicly when using such features. Your information is also shared with other users when you message or communicate with them. You do so at your own risk when you publish information or share data with other Gigred users. If you share personal information with other users, such as freelancers providing services via Gigred, this information is shared separately with them as controllers. While our Terms of Service mandate freelancers to maintain confidentiality, Gigred cannot guarantee compliance from all users, so it’s your responsibility to ensure they meet your standards.
  • With users with whom you interact: We disclose personal information to facilitate interactions between users. For instance, if you’re a Client, we might share specific details about you, such as your first purchase on Gigred, with the Freelancer to ensure the services they provide align with your requirements. This information sharing is restricted in scope and aims to enhance the Freelancer’s services and your overall user experience.
  • With Service Providers: We share personal information with service providers for business purposes, enabling them to assist us in operating the Site, managing your account, and delivering related services and solutions. These service providers encompass various entities such as hosting services, billing and payment processors, fraud prevention services, CRM systems, forum hosting, community management services, cybersecurity solutions, web analytics tools, translation services, IT SaaS providers, communication platforms, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors, as well as technical consultants. In line with relevant legal mandates, we implement suitable technical and organizational measures to ensure that third parties adequately protect personal information and handle it in accordance with our directives.
  • Reporting: When you file a report or complaint about a user, we may disclose personal information about you to the reported user, enabling them to safeguard their rights or as mandated by applicable laws.
  • For legal reasons: We disclose personal information to law enforcement agencies, public authorities, or other parties in response to a subpoena, court order, judicial process, or regulatory mandate if we believe such action is required by law or reasonably necessary to comply with legal procedures. This includes situations where we believe it’s necessary or appropriate to disclose personal information to law enforcement authorities to investigate actual or suspected fraud, violations of law, security breaches, or breaches of this Policy. Additionally, we may disclose personal information to respond to claims against us and to safeguard the rights, property, or personal safety of Gigred, our customers, or the public.
  • For payments and fraud detection: We disclose personal information to payment processors, fraud detection agencies, and similar third parties to facilitate payments made through the Site, enhance Site security, and safeguard against fraud, unauthorized transactions (including money laundering), claims, or other liabilities.
  • With social media partners: We share restricted personal details with social media platforms and marketing partners like Facebook and Google to advertise our services or the Gigred marketplace. These features and third-party services gather specific information about you and might employ cookies to enable their functions. The policies governing these third parties’ features apply.
  • With our corporate affiliates: We disclose personal information to Gigred’s corporate affiliates for business and operational reasons, such as operating our and our affiliates’ businesses, offering additional services to you, preventing fraud, ensuring secure services, promoting our and our affiliates’ services, and other purposes outlined herein.
  • In the context of a corporate transaction: Personal information may also be revealed during a business transition, such as a merger, sale, transfer of Gigred’s assets, acquisition, bankruptcy, or similar occurrence. We will disclose your data to potential buyers if any business or assets are sold. If a third party acquires us or a significant portion of our assets, the user information we hold will be among the transferred assets.

Where We Process Your Personal Information

Some of the personal information you furnish to us may be stored or processed by third-party suppliers and data processors on our behalf. This information may be in jurisdictions other than yours, such as the United States and India, where laws may vary from those of your jurisdiction. Whether to third parties or internally, personal information is transferred from the European Economic Area (EEA) to countries outside the EEA that may need to offer adequate data protection from a European perspective, such as the United States. Regarding data transfers to such recipients outside the EEA, we implement appropriate safeguards, notably by executing European Union (EU) standard contractual clauses, as periodically amended, and/or equivalent data transfer mechanisms. We will take all reasonable steps to ensure that your personal information is handled securely and in accordance with this Policy.

Cookies

We employ cookies and comparable technologies (such as web beacons, pixels, tags, and scripts) to enhance and tailor your experience, deliver our services, analyze website performance, and for marketing objectives. This Policy governs whether cookies on our Site require processing your personal information. The cookies utilized by us and our partners concerning the Site and our service fall into three categories: “essential cookies,” “analytics cookies,” and “marketing cookies.”

Please refer to our Cookie Policy for further details on how we and our third-party service providers utilize cookies and your ability to manage them.

Do Not Track

“Do Not Track” (DNT) is a privacy preference in certain web browsers that enables users to decline tracking by websites and online services. While we do not comply with browser requests to abstain from online tracking (“Do Not Track”), our Cookie Policy details how you can opt out of receiving cookies.

Please be aware that the Site includes links to third-party sites. If you navigate to a third-party site from the Site, any information you provide to that site and its subsequent usage are beyond Gigred’s control and are not governed by this Policy. It’s advisable to review the privacy policies of each site you visit. This Policy exclusively pertains to personal information collected via our Site. If you upload content, including personal information, to a social network and tag the Site, your submission will be subject to the terms of use and privacy policy of that social network, even if you post on an official Gigred page on the social network. We do not oversee these terms of use and privacy policies and have not assessed their adequacy. Therefore, it’s recommended to review them before submitting any personal information.

Security

We employ technical and organizational measures to uphold the security of the Site, our services, and personal information, aiming to prevent unauthorized access, loss, misuse, alteration, destruction, or damage using industry-standard technologies and internal protocols. This includes maintaining a PCI DSS (Payment Card Industry Data Security Standards) certification for credit card payments, as required. Furthermore, we ensure through contractual agreements that any third party handling your personal information securely maintains confidentiality and data integrity. However, while we endeavor to protect your personal information to the best of our ability, it’s important to note that the transmission of data over the Internet is only partially secure. Despite our efforts, we cannot guarantee the absolute security of data transmitted to the Site. Upon receiving your data, we employ stringent procedures and security measures to mitigate unauthorized access.

Registered users on the platform agree to maintain strict confidentiality regarding their password and refrain from disclosing it to any third party.

Further information about our data security practices can be provided on request.

Specific Provisions for EU, EEA and UK Users

This section of the Policy applies to you if you are in the EU, the European Economic Area (EEA), or the UK.

Gigred Studios Private Limited, India, is the controller (within the meaning of the EU and UK General Data Protection Regulation (“GDPR”)) for the processing of personal data as described in this Privacy policy.

Under applicable EU regulation, you have the following rights in respect of your personal information:

  • To obtain information about how and on what basis your personal information is processed and to obtain a copy
  • To rectify inaccurate personal information;
  • To erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information based on legitimate interests, and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent, and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us;
  • To restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful, but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests, and we are considering your objection;
  • To object to decisions that are based solely on automated processing or profiling;
  • Where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller or
  • To obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.


Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, to our processing of your personal data. We may be required to no longer process your personal data. Moreover, if your personal data is processed for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing, which includes profiling to the extent that it is related to such direct marketing. In this case, we will no longer process your personal data for such purposes.

To exercise your rights, please contact us as stated in the “Contact Us” section.

In addition to the above, you have the right to lodge a complaint with a supervisory authority for data protection. Please note that the right of access and the right to erasure do not constitute absolute rights, and the interests of other individuals may restrict your right to access or erase in accordance with local laws.

We will ask you for additional data to confirm your identity and for security purposes before disclosing the data you requested. We reserve the right to charge a fee where permitted by law. We will decline to process requests that jeopardize the privacy of others, are extremely impractical, or would cause us to take any action that is not permissible under applicable laws. Additionally, as permitted by applicable laws, we will retain, where necessary, certain personal information for a limited period for record-keeping, accounting, and fraud prevention purposes.

Specific Provisions for US Residents

This Section of the Policy applies to you if you are a US resident, depending on where you live, and subject to certain exceptions.

During the last twelve (12) months, we have collected the following categories of personal information from users:

  • Information that you chose to upload or otherwise provided by you to Gigred, which may include: (i) Identifiers and personal information, such as name, postal addresses, online identifiers, email addresses, passport number or driving license number, social security number; (ii) characteristics of protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv)education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on Gigred.
  • Information we collect when you use Gigred, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.
  • Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with Gigred, including (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Commercial information; and (v) Location information.
  • Inferences drawn from any of the above information will help create a profile about you.


We use the personal information we collect or receive for business purposes described above under the Section titled “How Do We Use the Information Collected?”.

We may share the categories of personal information above with third parties for business purposes, as outlined in the section titled “Sharing Personal Information with Third Parties” in the Privacy Policy. In the past twelve (12) months, we have disclosed all the categories of personal information above for business purposes.

While we do not sell or exchange your personal information for monetary compensation, we may share it with our marketing partners to customize and personalize Gigred’s offers, advertisements, and content based on your preferences while you browse other websites. This activity may constitute the sale or sharing of personal information under specific US state privacy regulations. You can request that we refrain from using or disclosing your personal information for such targeted advertising. To exercise this right, visit our Do Not Sell or Share My Personal Information page. Please note that even after opting out of targeted advertising, you may still encounter generalized Gigred advertisements.

You are entitled to the following rights, subject to certain exceptions, about personal information related to you:

  • You have a right to request access to the personal information we have collected about you over the past 12 months, including (i) the categories of personal information we collect about you, (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
  • Under certain circumstances and exceptions, you have the right to request that we delete personal information related to you that we collected from you.
  • You have a right to correct the personal information you provided us with.
  • You have a right to opt out of selling your personal information.
  • You have a right to opt out of targeted advertisements.
  • You also have a right not to be discriminated against for exercising your rights.
  • You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the relevant Secretary of State to conduct business in the relevant state; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity and confirm with us that you provided the authorized agent permission to submit the request.


To make such requests, please contact us. If you do not have an active Gigred account, please email us at privacy@gigred.com.

We will verify your request using the information associated with your account, including your email address. Government identification may also be required.

Updating Personal Information

We take measures to ensure the accuracy and currency of the personal information we collect, and we offer you the opportunity to update your information through your account profile settings. If you believe your information is incorrect or inaccurate in any way, please notify us promptly. We will promptly investigate the matter and rectify any inaccuracies as necessary or provide you with avenues to update or delete the information—unless we are obligated to retain it for legitimate business or legal reasons. When updating your personal information, we will request identity verification before proceeding with your request. If you encounter any difficulties deleting your personal information, please contact Gigred’s Customer Support, and we will make reasonable efforts to delete such information per applicable privacy laws.

You can review and change your personal information by logging into the Site and visiting your account profile page.

If you delete your User Generated Content (“UGC”), as defined in the Terms of Service, from the Site, copies of your UGC may remain viewable in cached and archived pages or have been copied or stored by other Site users. Proper access and use of information provided on the Site, including UGC, is governed by our Terms of Service.

Contact Us

To exercise your rights regarding your personal information, please contact us. Please include all the relevant details so your request can be handled correctly. We will process any requests in accordance with local laws and our policies and procedures.

If you have any questions (or comments) concerning this Policy, please email our team at privacy@gigred.com, and we will try to reply within a reasonable timeframe.