Privacy Policy

Effective May 12th 2024

Table of Contents

Gigred is dedicated to safeguarding the personal information of its users. We encourage you to carefully review this Privacy Policy (the “Policy”) to understand how Gigred Studios Private Limited, India (“Gigred,” “we”) handles personal information. This Policy outlines how Gigred processes the personal information of users and visitors to the Site (“users”) in relation to the Site and the services provided by Gigred. It also details the privacy practices applicable to influencers and other collaborators.

By accessing or using the Gigred website, the Gigred mobile app, applications, and services operated by Gigred that link to this Policy (collectively, the “Site”), as well as by registering for a Gigred account or participating in our influencer, or similar programs, you confirm that you have read and understood this Policy. Please note that this Policy may be updated periodically. Any changes will be posted on this Site, and we will take additional steps to notify you of significant updates, as required by applicable law. Changes to this Policy become effective on the “Effective” date indicated. We recommend reviewing the Policy regularly for updates or modifications.

Information We Collect

Information You Provide: When you register on the Site, use its features, fill out forms, participate in skills tests or surveys, sign up for events or newsletters, collaborate on the Site, or join our influencer or similar programs, we may ask you to provide or collect personal information. This includes details such as your valid email address, login credentials, name, username, profile information (e.g., photo, education, profession, and expertise), physical address or billing information, phone number, date of birth, transactional and payment details (e.g., payment method and credit card number), taxpayer information and forms, social network account details, information about your gigs, jobs, orders, purchases, transactions, ratings, reviews, user-generated content, and files uploaded to the Site. We may also collect identification documents (e.g., government-issued ID, passport, or driver’s license) and biometric information derived from photos or documents submitted for verification, as detailed under “Identity Verification.” Agency Freelancers may be required to provide additional details to verify their business (learn more under “Account Verification“). Additionally, we process information contained in your communications with Gigred, posts on our forums, and interactions with other Gigred users.

Information We Collect Automatically: We gather information when you access, browse, view, or interact with the Site. This includes details about your transactions, communications with other users, searches, visited pages, browsing and scrolling activity, clicks, and other actions on the Site. Additionally, we collect, use, and process data related to your usages, such as geo-location, IP address, device and connection details, operating system, session duration, language, currency, keyboard settings, browser details, weblogs, and URLs of web pages you’ve engaged with before or after visiting the Site. We also handle information regarding cookies and similar technologies, as explained below.

To enhance your online experience on Gigred, we have implemented impression reporting. When you view our ads, we collect data such as your Global Unique Identifier and HTTP request details, including user agent, IP address, host, URL, the country or continent where the request originates, as well as browser information, device details, and operating system version.

Information We Receive from Third Parties: We receive information from third-party vendors and/or other commercially and/or publicly available sources, such as:

  • Third-party vendors who provide us data to supplement the information we collect about you in accordance with applicable laws. For example, we receive fraud and security warnings from service providers for our fraud prevention and risk assessment efforts. We also receive information about you, such as information about your organization and job title, from enrichment service providers to enhance and personalize your experience and offer you services that may be of interest to you, as well as from advertising and marketing partners in order to manage and measure our campaigns.
  • If you link, connect, or log in to your account with a third-party service, e.g. Google, we receive certain information, such as your registration and profile information, from that service. This information includes, for example, your email address, name and profile picture, but may vary and is controlled by that service or as authorized by you via your privacy settings at that service.
  • If any other third party submits a report and/or complaint about you or your activity on Gigred, we may receive information relating to the specific report and/or complaint, review and address it.
  • When you use Google Meet in connection with Gigred services, we may automatically collect certain information, such as the date, time, and duration of the meeting, participant details, and other metadata related to the meeting. This information is gathered to improve service functionality and user experience. Please note that the collection and use of such data is also subject to Google’s Privacy Policy, which outlines how Google handles and protects user information across its services.
  • If you integrate into your account information from third parties or otherwise integrate your account with third party systems, tools or products, we will receive certain information about you according to your permissions at such third parties.

Wcombine your personal information with information we collect automatically or obtain from other companies and use it for the purposes detailed in this Policy.

Our Legal Basis for Using Your Personal Information

Where relevant under applicable laws, all processing of your personal information will be justified by a “lawful ground” for processing. In the majority of cases, processing will be justified on the legal basis that:

  • You have provided your consent for us to use your personal information for a specific purpose;
  • Our use of your personal information is necessary to perform a contract or take steps to enter into a contract with you (e.g. to provide you with services which you have purchased);
  • The processing is necessary to comply with a relevant legal obligation or regulatory obligation that we have (e.g. fraud prevention) or
  • The processing is necessary to support our legitimate interests as a business (e.g. to improve our services to you), subject to your overriding interests and fundamental rights and provided it is proportionately conducted at all times.

How Do We Use The Information Collected?

We will use your personal information for the following purposes:

  • To provide you with quality service and security, to operate the Site, to fulfil our obligations to you and to develop, improve and personalize personalize our service. For example, we use personal information to verify your identity. We also use this information to establish and set up your account, verify or re-issue a password, log your activity, enable your communications with other members, provide customer support and contact you from time to time. The information helps us to develop and improve our services, to understand and analyze our performance as well as your preferences and performance and to customize and personalize our service and enhance your experience (including by making Gig/Job suggestions, ranking search results, etc.).
  • To ensure marketplace integrity, prevent fraud and maintain a safe and secure marketplace and services. For example, we use personal information to monitor, track and prevent illegal, fraudulent and inappropriate activities; monitor content integrity; conduct security investigations and risk assessments; verify or authenticate information provided by you; investigate reports and complaints about users; enforce our Terms of Service and comply with applicable laws. We conduct certain behavioural analytics to achieve the above objectives, and in limited cases, if we detect activity that we think poses a risk to the Gigred marketplace, other users, our community, or third parties, automated processes may restrict or limit your ability to use Gigred. If you would like to challenge any such decision, please contact us at privacy@gigred.com.
  • To contact you, as requested by you or as otherwise approved by you or permitted according to this Policy.
  • To promote and advertise the Site, our services and the Gigred marketplace. For example, we use the information collected from you for the purpose of sending direct marketing messages (as detailed below), to show you information that may be of interest to you, and to organize and facilitate referral programs, contests or other promotional activities or events.
  • To maintain appropriate business records, to comply with lawful requests by public authorities and to comply with applicable laws and regulations.
  • We use your personal information to send you direct marketing communications about our products, services or promotions from Gigred that may be of interest to you or our related services. This may be via email, post, SMS, telephone or targeted online advertisements.
  • Our processing of your personal information for marketing purposes is based on our legitimate interest, on your consent, or on other legal basis permitted by applicable laws. You have a right to prevent direct marketing of any form at any time – this can be exercised by following the opt-out link attached to each communication or by sending an email to optout@gigred.com.
  • We take steps to limit direct marketing to a reasonable and proportionate level and to send you communications which we believe may be of interest or relevance to you based on the information we have about you.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

This Site is also protected by reCAPTCHA. Google Privacy Policy and Terms of Service apply with respect to data collected by reCAPTCHA. The use of Google reCAPTCHA is required in order to prevent fraud and misuse of the Site by use of automated machines. To learn more, please see Google’s privacy policy.

How Long Do We Keep Personal Information?

We apply a general rule of keeping personal information only for as long as it is required to perform the purpose for which it was collected. However, in some circumstances, we will retain your personal information for longer periods. We will retain personal information for the following purposes:

  • As long as it is necessary and relevant for our operations, e.g. so that we have an accurate record of your dealings with us in the event of any complaints or challenges;
  • In relation to personal information from closed accounts to comply with applicable laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce our Site terms and take other actions as permitted by law;
  • To comply with statutory or other obligations to which Gigred is subject; and
  • If and to the extent necessary, we need it to preserve evidence within the statutes of limitation.

Children

This Site is available to users who are at least 18 years old or of legal age to enter into a binding contract. Minors aged 13 to 17 may only use the Site through an account owned by a parent or legal guardian, with their explicit permission. Children under 13 are not allowed to use the Site or Gigred’s services. We do not knowingly collect personal information from children under 13. Parents and guardians are encouraged to supervise their children’s activities. If we discover that we have collected personal information from a child under 13, we will promptly delete it. If you believe we may have information about a child under 13, please contact us at privacy@gigred.com.

Sharing Personal Information with Third Parties

We share your personal information with third parties as detailed below:

  • With other users and Site visitors: Once you register, your username, country, and additional information regarding your activity will be made public and visible to all Site users. This information includes photos you upload, your published portfolio, Gig/Job information, ratings and reviews, and additional information you may add to your profile. We also offer you the opportunity to participate and post content publicly in forums, blogs, and other similar features. Please be aware that certain information, such as your username and profile and the content you uploaded, will be publicly displayed when you use such features. If you were verified as an agency freelancer on Gigred, certain EU clients may see some of the information as required by applicable laws (this includes your name, address, email, phone, and business registration number, as well as your self-certification to comply with Gigred’s policies and EU applicable rules). Your information will also be shared with other users when you communicate. You do so at your own risk when you publish your information and/or share your data with other Gigred users. If you share personal information with other users, including freelancers providing you with a service via Gigred, such personal information is shared with other users as separate controllers. While our Terms of Service require freelancers to keep the information shared with them confidential, Gigred cannot ensure that all users will do so, and it is your responsibility to ensure that other users will comply with your standards;
  • With users with whom you interact: We share personal information to help facilitate interactions between users. For example, if you are a client, we may share certain information about you (such as the fact it is your first purchase on Gigred) with the freelancer to ensure the services you receive from the freelancer will fit your needs, such sharing of information is limited in scope, and is intended to improve the services provided by the freelancer and your user experience;
  • With Service Providers: We share personal information for business purposes with service providers that provide us with services to operate the Site, open and operate your account, and provide ancillary services and solutions. These include, among others, hosting services, billing and payment processors and vendors, fraud detection and prevention services, CRM systems, forum hosting, community management services, data and cybersecurity services, web analytics and performance tools, translation tools, IT SaaS services, session recording, communication systems, mailing systems, data optimization and marketing services, data enrichment services, legal and financial advisors and technical consultants. Consistent with applicable legal requirements, we take appropriate technical and organizational measures to require third parties to adequately safeguard personal information and only process it in accordance with our instructions;
  • Reporting: When you submit a report or complaint about a user. We may share personal information about you when you submit reports or complaints about other users to allow them to protect their rights or as required by applicable laws.
  • For legal reasons: We share personal information with law enforcement agencies, public authorities, or other parties to respond to a subpoena or court order, judicial process, or to regulatory authorities if we believe we are required to do so by law or that doing so is reasonably necessary to comply with legal processes; when we believe it necessary or appropriate to disclose personal information to law enforcement authorities, such as to investigate actual or suspected fraud or violations of law, breaches of security, or breaches of this Policy; to respond to claims against us; and to protect the rights, property, or personal safety of Gigred, our customers, or the public;
  • For payments and fraud detection: We share personal information with payment processors, fraud detection agencies, and similar third parties to facilitate payments done via the Site, secure the Site, and protect it against fraud, unauthorized transactions (such as money laundering), claims, or other liabilities;
  • With social media partners: Our Site includes certain social media features, including single sign-on features. We also share limited personal information with social media platforms and marketing partners like Facebook and Google to promote our services or the Gigred marketplace. Such features and third-party services collect certain information about you and may set a cookie to enable their functionality. Such third parties’ features are governed by their policies;
  • With our corporate affiliates: We share personal information with Gigred’s corporate affiliates for business and operational purposes, including operating our and our affiliates’ business, providing supplemental services to you, preventing fraud and maintaining safe and secure services, promoting our and our affiliates’ services, and other purposes listed herein; and
  • In the context of a corporate transaction, Personal information will also be disclosed if we go through a business transition such as a merger, sale, transfer of all or a portion of Gigred’s assets, acquisition, bankruptcy, or similar events. We will disclose your data to the prospective buyer if we sell any business or assets. If we or substantially all of our assets are acquired by a third party, the information we hold about our users will be one of the transferred assets.

Where We Process Your Personal Information

Some of the personal information you provide may be stored or processed by third-party suppliers and data processors on our behalf, which may be located in jurisdictions outside of your own, such as the United States and India, where data protection laws may differ. Additionally, transfers of personal information may occur from the European Economic Area (EEA) to countries outside of the EEA, such as the United States, that are not considered to offer an adequate level of protection according to European data protection standards. We implement appropriate safeguards for these transfers, including EU standard contractual clauses (as updated) and/or equivalent protections. We will take all reasonable measures to ensure your personal information is handled securely and in accordance with this Policy.

Cookies

We utilize cookies and similar technologies (including web beacons, pixels, tags, and scripts) to enhance and personalize your experience, deliver our services, analyze website performance, and for marketing purposes. When the use of cookies on our Site involves processing your personal information, this Policy applies. The cookies used by us and our partners in connection with the Site and our services can be categorized as “essential cookies,” “analytics cookies,” and “marketing cookies.”

Please see our Cookie Policy to learn more about how we and our third-party service providers use cookies and how you control these cookies.

Do Not Track

Do Not Track (DNT) is a privacy setting in some web browsers that allows users to opt out of being tracked by websites and online services. While we do not honour DNT requests, our Cookie Policy outlines how you can opt out of receiving cookies.

Please be aware that the Site contains links to third-party websites, and if you choose to navigate to these sites, any data you provide and how that data is used by the third party are beyond Gigred’s control and not covered by this Policy. We recommend reviewing the privacy policies of any site you visit. This Policy applies only to personal information collected through our Site. If you upload content, including personal information, to a social network and tag the Site, your submission will be governed by that social network’s terms of use and privacy policy, even if posted on an official Gigred page. We do not control or review the adequacy of these terms or policies, so reviewing them before sharing personal information is important.

Security

We employ technical and organizational measures to ensure the security of the Site, our services, and your personal information, aiming to prevent unauthorized access, loss, misuse, alteration, destruction, or damage. This is achieved through the use of industry-standard technologies and internal procedures. For instance, we maintain PCI DSS (Payment Card Industry Data Security Standards) certification, as required for credit card payments. Additionally, we ensure that any third party processing your personal information securely upholds your data’s confidentiality and integrity through contractual obligations. However, while we strive to protect your personal information, data transmission over the internet is not entirely secure, and we cannot guarantee the security of your data during transmission to the Site. Once received, we will apply strict procedures and security measures to prevent unauthorized access.

Users registered to the Site agree to keep their passwords strictly confidential and not disclose such passwords to any third party.

Further information about our data security practices can be provided on request.

Specific Provisions for EU, EEA and UK Users

This section of the Policy applies to you if you are in the EU, the European Economic Area (EEA), or the UK.

The Controller (within the meaning of the EU and UK General Data Protection Regulation (“GDPR”)) for the processing of personal data as described in this Privacy policy is Gigred Studios Private Limited, India.

Under applicable EU regulation, you have the following rights in respect of your personal information:

  • To obtain information about how and on what basis your personal information is processed and to obtain a copy;
  • To rectify inaccurate personal information;
  • To erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information, (b) we are processing your personal information based on legitimate interests, and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent, and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us;
  • To object to decisions that are based solely on automated processing or profiling;
  • Where you have provided your personal information to us with your consent, to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller or
  • To obtain a copy of or access to safeguards under which your personal information is transferred outside of the EEA.

In certain situations, you may have the right to object to our processing of your personal data based on your specific circumstances, and we may be required to stop processing your data. Additionally, if your personal data is being processed for direct marketing purposes, you have the right to object at any time to the processing of your personal data for this purpose, including profiling related to direct marketing. If you exercise this right, we will cease processing your personal data for such marketing activities.

To exercise your rights, please reach out to us at privacy@gigred.com.

In addition to the above, you can file a complaint with a data protection supervisory authority. Please note that the rights to access and erasure are not absolute and may be subject to limitations, particularly if the interests of other individuals or applicable local laws restrict your right to access or request erasure.

Before disclosing any data you request, we may ask for additional information to verify your identity and ensure security. We reserve the right to charge a fee where allowed by law. Requests that compromise the privacy of others, are excessively impractical, or require actions not permitted by applicable laws will be declined. Additionally, as the law allows, we may retain certain personal information for a limited time for record-keeping, accounting, and fraud prevention purposes.

Specific Provisions for US Residents

This section of the Policy applies to you if you are a US resident, depending on where you live, and is subject to certain exceptions.

During the last twelve (12) months, we have collected the following categories of personal information from users:

  • Information that you chose to upload or otherwise provided by you to Gigred, which may include: (i) Identifiers and personal information, such as name, postal addresses, online identifiers, email addresses, passport number or driving license number, social security number; (ii) characteristics of protected classifications, such as gender; facial image; audio, electronic or similar information; (iii) professional or employment-related information; (iv)education information; (v) commercial information; (vi) Audio or other sensory information, for example if you provide audio-based services on Gigred.
  • Information we collect when you use Gigred, including (i) Identifiers and personal information, such as online identifiers, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Location information.
  • Information that we collect or receive from third parties, such as service providers, advertisers, and third-party accounts you link with Gigred, including (i) Identifiers and personal information, such as name, online identifiers, email addresses, internet protocol (IP) addresses, access device and connection information such as browser type, version, and time zone setting and browser plug-in types and versions; (ii) Professional or employment-related information; (iii) Internet or other electronic network activity information, including, but not limited to log-in and log-out time, the duration of sessions, the content uploaded and downloaded, viewed web-pages or specific content on web-pages, activity measures; (iv) Commercial information; and (v) Location information.
  • Inferences drawn from any of the above information will help create a profile about you.

We use the personal information we collect or receive for business purposes described above under the Section titled “How Do We Use the Information Collected?”.

We may disclose the above-listed categories of personal information to third parties for business purposes as described above under the Section titled “Sharing Personal Information with Third Parties” in the Privacy Policy. In the preceding twelve (12) months, we have disclosed all the categories of personal information detailed above for business purposes.

Although we do not sell or share your personal information for monetary gain, we may share it with our marketing partners to personalize Gigred’s offers, ads, and content based on your preferences while browsing other sites. This may be considered selling or sharing personal information under certain US state privacy laws. You can request that we refrain from using or disclosing your personal information for targeted advertising by visiting our “Do Not Sell or Share My Personal Information” page. Please note that even after opting out, you may still see general Gigred ads.

You are entitled to the following rights, subject to certain exceptions, in relation to personal information related to you:

  • You have a right to request access to the personal information we have collected about you over the past 12 months, including (i) the categories of personal information we collect about you, (ii) the categories of sources from which the personal information is collected; (iii) the business or commercial purpose for collecting your personal information; (iv) the categories of third parties with whom we have shared your personal information; (v) the specific pieces of personal information that we have collected about you.
  • You have a right to request that we delete personal information related to you that we collected from you under certain circumstances and exceptions.
  • You have a right to correct the personal information you provided us with.
  • You have a right to opt out of selling your personal information.
  • You have a right to opt out of targeted advertisements. 
  • You also have a right not to be discriminated against for exercising your rights.
  • You also have a right to submit your request via an authorized agent. If you use an authorized agent to submit a request to access or delete your personal information on your behalf, the authorized agent must: (1) be a person or business entity registered with the relevant Secretary of State to conduct business in the relevant state; (2) provide proof of such registration; and (3) provide documentation or other proof indicating that they are authorized to act on your behalf. We may also require you to verify your identity and confirm with us that you provided the authorized agent permission to submit the request.

To make such requests, please contact us at privacy@gigred.com.

We will verify your request using the information associated with your account, including your email address. Government identification may also be required.

Deleting or Updating Personal Information

We take measures to ensure the personal information we collect is accurate and up to date, and we offer you the ability to update your details through your account profile settings. Please notify us immediately if you believe any of your information is incorrect or inaccurate. We will investigate and correct any inaccuracies promptly where necessary or provide you with options to update or delete the information unless we are required to retain it for legitimate business or legal reasons. When updating your information, we may request identity verification before processing your request. If you encounter any issues deleting your personal information, please reach out to Gigred’s Customer Support, and we will make reasonable efforts to delete it in accordance with applicable privacy laws.

You can review and change your personal information by logging into the Site and visiting your account profile page.

If you delete your User Generated Content (“UGC”), as defined in Gigred’s Terms of Service, from the Site, copies of your UGC may still be visible on cached or archived pages or may have been copied or stored by other users of the Site. The proper access and use of information on the Site, including UGC, is subject to our Terms of Service.

Contact Us

To exercise your rights concerning your personal information, please contact us at privacy@gigred.com. Please include all the relevant details so your ticket can be handled correctly. We will process any requests in accordance with local laws and our policies and procedures.

If you have any questions (or comments) concerning this Policy, please email our team at privacy@gigred.com, and we will make an effort to reply within a reasonable timeframe.

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